Q1: Do you ship internationally?
A1: Yes. Discount shipping rates / options are available at checkout.

Q2: When will my order ship out?
A2: Typically, you can expect your order to ship within 1-2 business days. Please email us at Info@themuffpot.com if your order has passed the above ship time, and we will be happy to investigate the reason for the delay.



Q: What forms of payment do you accept?
A: We currently accept all major credit cards (VISA, Mastercard, American Express, Discover and so on), and electronic payments as a form of payment through our web store.



Q: What is your return policy?
A: We accept returns within 15 days of delivery. To receive a full refund, the item must be in original, unopened condition. Shipping cost is non refundable. Buyers are responsible for return shipping. Please email Info@themuffpot.com for a RMA # before returning the item. Returns will not be accepted without a RMA #.



Q: What is your warranty policy?
A: We don’t call it a warranty for legal purposes. But, If it’s not a Muffpot, it’s an imitation. Muffpot’s 20+ years reputation for its quality and durability is unmatched. 99.5% of the RMA request we get are unfortunately from knockoff products. We stand 100% behind our product. If it breaks under normal use, with no intentional abuse, or signs of physical damage (i.e ran over it with your vehicle), we will gladly provide a replacement! Either way, doesn’t hurt to give us a shout. We will do our best to assist and make things right, and get you cooking again in no time!



Q: What is your shipping policy?
A: We offer free shipping straight toyour door throughout the contiguousUS (Except muffpot separate parts).This item is typically deliveredwithin 2-5 business days, so you cansit back and relax, worry-free.We also have many shipping methodsfor you to choose from.